1. Clarify the initial situation

To begin with we generally talk to the various team members in order to get some idea of how they perceive the situation and find out what they expect of a team-based measure.

2. Planning the approach

Based on these discussions, we develop working hypotheses that help us plan the specific approach for this team. In this regard, we address the following key questions: Where are the team's strengths, what motivates them, what are the underlying issues and what are their potential needs. We often communicate these hypotheses back to the team, which makes it easier to discuss the topics at issue.

3. Appreciation of varying points of view

A key aspect of our work involves appreciating the various points of view, opinions, and personal interests. Time and again we endeavour to find formats and approaches that enable appreciation of differences and an understanding of the opinions of other team members and which encourage those involved to address less pleasant issues too. To do so, it helps to perceive the problems as hidden goals or needs.

4. Seeking goal-oriented solutions

The aim of any team consultation is to enable the team to work effectively again as soon as possible. To this end, it helps on the one hand to consider the team's resources as a whole and on the other hand to focus on its common goal in order to find possible solutions to the current problem.

5. Agreeing learning loops

We help the teams to find ways to continually learn together and from one-another and develop strategies for ensuring the optimum team hygiene. Ideally, conflicts should be addressed early on before they come to an emotional head, after which they are difficult to overcome. Successes should be celebrated and appreciation and esteem should of course be communicated within the team.