The solution-based approach is based on the realisation that in social systems there is not necessarily any connection between the problem and the solution. Therefore, one need not necessarily address the problem in depth in order to find a solution. Instead the energy can be pragmatically channelled into finding a solution and attention focused on the solution by asking, for example, how the solution might look, how it could be identified and when this state was last seen, etc.

This is generally quicker and more efficient than lengthy problem analyses and rooting around in conflicts, which does not always improve sentiment.

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