Developing senior staff into Change Managers

A Call Center restructured its departments in their entirety and reallocated new responsibilities to its employees – from specialized personnel and service providers to general experts and sellers. This measure, understandably, triggered tremendous fears and displeasure among staff.

The executive management then faced the challenge to engage the staff into this process in order to restore their workability as quickly as possible.

Our task was to support the executive management in this restructuring process and in the accomplishment of their challenge.

Development of team leaders with regard to newly developed competence profiles

A large commercial enterprise has developed new competence profiles for the trainee sales managers in its branches. These competence profiles are to be introduced throughout the company. The aim is to have the executives concerned address the new responsibilities, identify their development needs, to work on said development keenly, and to continue to develop any lacking skills. To this end, the existing competence profiles are initially translated into specific practices, in concert with a group of people affected, and key success factors for trainee sales managers are defined. This is used to develop a self-assessment questionnaire with which the trainee sales managers can assess their own performance and that they also use to receive feedback from their supervisors and colleagues/employees.

Inhouse-Programm "Führungswerkstatt"

Für die Entwicklung von Führungskräften hat sich folgender Standard-Prozess bewährt, den wir bei Bedarf gerne auf Ihre Bedürfnisse anpassen können....

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